A mother has become angry after her daughter was given a burger with a bite at McDonald’s.
The woman ordered a McSpicy burger from the Cameron Toll drive-thru in Edinburgh on Wednesday night.
But when he got home he noticed a big chunk was missing. When he complained, he was told it was a sandwich that had been mistakenly returned and repackaged and given to him.
She said: ‘I was horrified, I immediately drove back and went into the store and asked to speak to a manager, as I was waiting for a manager another man came who looked upset, stood at the counter and also asked to speak to a manager.
‘When the manager came over I explained I had a self serve order and upon opening the box there was a big bite out of the McSpicy burger.
‘The man next to me then said look, that’s mine. The manager said for him to wait and left and came back with two new McSpicy’s for me and the other man.
‘I said do you think that’s acceptable and ok just to give me another and no apology or anything and he said no and then apologized then said he would refund my order.
“I said it wasn’t about that, it was about why I was sold an item that someone else or a staff member had eaten and how disgusting and unsanitary it was.”
He then insisted that they look at the CCTV footage to find out how it happened.
Half an hour later he received a phone call to confirm that the burgers had been returned from previous orders.
She said: ‘I was the one who asked if they had CCTV of their workers and he said yes. I asked him to take my details to let me know what happened as he had the kids in the car and he said he couldn’t check right now because he was too busy.
“I was extremely upset and still couldn’t believe this had just happened, I was actually feeling physically sick.
“The manager then phoned me about half an hour later to tell me that he had checked on cctv and that it was a McSpicy returned for a child’s incorrect order and had been put back on the hot shelf and then repackaged. They had resold it, he said this was the same with the other customer that was there.
“I didn’t know which was worse, thinking that a member or staff ate a bite or a customer took it home, car or table, touched it and ate some of it and then sold it back to resell to someone else. .
‘If I hadn’t looked in the box before giving it to my son, my son might have eaten it thinking that I had taken a bite of it or his brother and it would have gotten contaminated with germs/blood from a stranger or anything from his mouth, it’s just sickening to think about it!
‘I said it was normal practice to put it back on the hot shelf for resale, he said no, it should be put in a bin. He offered my entire order for free on another date, but I told him I would be reluctant to eat there again. I wonder what else is going on with the food at McDonalds.
A McDonald’s spokesperson said: “We are very sorry to hear about this customer’s experience. Food safety is of the utmost importance to us and we place great emphasis on quality control, following rigorous standards to avoid any imperfections.
“We understand that the restaurant team contacted the customer after a thorough investigation and would encourage a continued dialogue with our Customer Service team to find a solution.”
Last week we reported on a parent who was angry about receiving a parking ticket for being out of McDonald’s for too long, and another person getting in trouble with a JustEat delivery person for dropping their order on their floor and then walking away.